When you are marketing your business on Facebook, there are so many ways to communicate with somebody (instant messages, regular messages, writing on people’s walls, through group discussions, etc…) that you can easily lose track of people and potential customers will slip through the cracks. Here’s how to keep track of everyone. First of all, you want to do all your communicating through Facebook’s messages system. Facebook messages are found when you click on the “inbox” tab. It’s basically like email–all your messages are saved there in chronological order. There are several advantages to Facebook messages:1) Any message you send and receive is saved in Facebook’s system2) These messages can be searched3) Messages are easily found and resumed again4) You can search by a person’s name and see if you’ve ever communicated with them before and what you talked about. For example, if I get a message from a potential customer I don’t recognize, I can plug their name into this search bar and see everything we’ve talked about in the past. This is handy because I talk with a lot of prospects and if someone contacts me out of the blue I want to be able to see what kind of history we have. Facebook’s message system makes this possible. For this reason, you want to move all your communication to messages. If a potential customer writes on your wall, copy what they wrote and reply to them via a message. If you meet somebody in a group, send them a message to document that meeting so you can remind yourself where you met. If you talk with someone by instant message, after you get done talking send them a message thanking them for the conversation and add a quick recap of what you talked about. This is more for you than it is for them. Even though the message is a nice courtesy for them (so it’s good to do anyways), it’s especially good for keeping track of what you’ve talked about with that person so you can reference it in the future if needs be. And that is how you can keep track of all your prospects on Facebook.

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